How much benefit amount will I receive each week?
Your individual benefits are calculated by identifying the highest quarter earnings in your base period and by the number of dependents claimed (up to a maximum of four). You will receive a letter in the mail with your weekly benefit amount.
What happens if I file my weekly benefit claim late?
Filing your claim late may delay benefit payments or disqualify you for the weeks you filed late.
What should I do if I don’t remember my Unemployment Insurance benefit online page PIN?
Call UI Customer Service at 1-866-239-0843 between 8 a.m. and 4:30 p.m. Monday through Friday.
When should I file my benefit weekly claim?
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The current week is the week that just ended on Saturday. Weekly claims must be filed 8:00 a.m. Sunday through 5:30 p.m. Friday for the prior week only. This means individuals have six days to file the previous week’s claim. Weekly claims can be filed online using a mobile device or computer. Have this information available when filing your weekly claim: Social Security Number, PIN, total amount of gross wages (before deductions) earned during the week, and total amount of gross holiday pay, gross vacation and severance, if received. Delay in filing your weekly claim could result in denial of benefits.
Can I still file a benefit claim if I’m working part-time?
If you earned less than your weekly benefit amount for any claimed week, you may be eligible for partial benefits. You must report your gross earnings (before deductions and taxes). Earnings include wages, tips, salary, commission, cash, bonuses, vacation pay, paid time off, pension or retirement pay, and workers’ compensation. The earnings must be reported for the week you perform the work, not when you are paid. If you earn $15 over your weekly benefit amount (WBA), you will not receive a payment.
How will I receive my benefit payments?
When you file a new claim application, you will be mailed a debit card if that payment method was selected in your application. If you already have a debit card, you will continue to use that card until it expires. Contact Bank of America(link is external) for questions. You may also select the option of direct deposit to have your benefit payments deposited directly into your checking or savings abccount.
Am I still eligible for benefits if I’m on a leave of absence?
To receive unemployment benefits, you must be completely separated from your employer or working reduced hours. A leave of absence is not a complete separation from employment.
How do I file my weekly benefit claim?
To file a weekly claim, log in to your account(link is external). You must file a weekly claim for any week that you want payment, even if your eligibility is being decided or you have an appeal pending. Answer all required questions on the weekly continued claim. If you need assistance with your claim, call UI Customer Service at 1-866-239-0843 between 8 a.m. and 4:30 p.m. Monday through Friday.
Can I still file benefit claim if I don’t have a computer?
Yes. If you do not have access to a computer, you may use computers at any location or at your local library. In addition, if you have a smart phone, the ongoing claims filing tool is mobile friendly.
Can I file a claim if I live outside Iowa?
Yes. If you have earnings in the last 18 months have been in Iowa, you can file. If you have worked in two or more states, including Iowa, in the last 18 months, you can include those states on your application when you file. In addition, you must register for work with the nearest American Job Center. Find an American Job Center(link is external) near you.
What happens after I submit my application for unemployment benefits?
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It takes several weeks to process your application and to start receiving unemployment benefits. File a weekly claim every week online(link is external) while your claim is processing or you have an appeal pending. Be sure to file your weekly claims on time. Make your required work search contacts every week and record your work search. It is recommended you use this work search log(link is external) to record your weekly work searches .
Report all work and earnings when submitting your weekly claim. Report your gross earnings before any deductions and taxes for the week you perform the work. Do not wait until you are paid to report your earnings. Read all communication you receive from Iowa Workforce Development. Be sure to keep your address current because you’ll receive letters outlining what you need to do to maintain benefit eligibility.
How long do I need to work in order to qualify for benefits?
To be eligible, you must have worked and earned a certain amount of wages in work covered by unemployment insurance in the last 15 to 18 months.
Am I still eligible for benefits if I’m sick or injured and cannot work?
You must be able to work four or more days of the week in order to be eligible for unemployment insurance benefits. If sickness or injury would prevent you from working four or more days, benefits will be denied.
Am I still eigible for benefits if I’m a school employee on a scheduled summer break?
If you are employed for or on behalf of an educational institution, benefits (based on wages earned from educational institutions) may be denied between terms and/or during regularly scheduled breaks.
When will I receive my benefit debit card?
You can expect to receive the IWD Debit Card in approximately seven to 10 business days. The card does not expire for three years, so please do not destroy the card when your unemployment insurance ends as you will use this same card should you receive unemployment insurance in the future.