Ottumwa iowa unemployment office

How can I reopen my unemployment claim?

Any break in reporting requires you to file another initial claim application(link is external) during the week you want to start collecting benefits again. Any employment during the break must be reported.

How do I refund my overpayment unemployment benefits in Iowa?

Mail a check or money order to Iowa Workforce Development – Benefit Payment Control, 1000 E. Grand Ave., Des Moines, IA 50319. Credit card payments can be made online.

What should I do if I don’t remember my Unemployment Insurance benefit online page PIN?

Call UI Customer Service at 1-866-239-0843 between 8 a.m. and 4:30 p.m. Monday through Friday.

What should I do when my appeal for unemployment insurance eligibility,denied by Iowa Workforce Development is pending?

While your appeal is pending, continue to file for weekly benefits, complete any required work search contacts, and log these contacts. Failure to file your weekly continued claim may disqualify you from receiving benefits for those weeks during the appeal process.

How do I file my weekly benefit claim?

To file a weekly claim, log in to your account(link is external). You must file a weekly claim for any week that you want payment, even if your eligibility is being decided or you have an appeal pending. Answer all required questions on the weekly continued claim. If you need assistance with your claim, call UI Customer Service at 1-866-239-0843 between 8 a.m. and 4:30 p.m. Monday through Friday.

What happens after I submit my application for unemployment benefits?

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It takes several weeks to process your application and to start receiving unemployment benefits. File a weekly claim every week online(link is external) while your claim is processing or you have an appeal pending. Be sure to file your weekly claims on time. Make your required work search contacts every week and record your work search. It is recommended you use this work search log(link is external) to record your weekly work searches .

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Report all work and earnings when submitting your weekly claim. Report your gross earnings before any deductions and taxes for the week you perform the work. Do not wait until you are paid to report your earnings. Read all communication you receive from Iowa Workforce Development. Be sure to keep your address current because you’ll receive letters outlining what you need to do to maintain benefit eligibility.

Can I still file a benefit claim if I’m working part-time?

If you earned less than your weekly benefit amount for any claimed week, you may be eligible for partial benefits. You must report your gross earnings (before deductions and taxes). Earnings include wages, tips, salary, commission, cash, bonuses, vacation pay, paid time off, pension or retirement pay, and workers’ compensation. The earnings must be reported for the week you perform the work, not when you are paid. If you earn $15 over your weekly benefit amount (WBA), you will not receive a payment.

Can I still file benefit claim if I don’t have a computer?

Yes. If you do not have access to a computer, you may use computers at any location or at your local library. In addition, if you have a smart phone, the ongoing claims filing tool is mobile friendly.

Am I still eligible for benefits if I’m on a leave of absence?

To receive unemployment benefits, you must be completely separated from your employer or working reduced hours. A leave of absence is not a complete separation from employment.

Can I file a claim if I live outside Iowa?

Yes. If you have earnings in the last 18 months have been in Iowa, you can file. If you have worked in two or more states, including Iowa, in the last 18 months, you can include those states on your application when you file. In addition, you must register for work with the nearest American Job Center. Find an American Job Center(link is external) near you.

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How long do I need to work in order to qualify for benefits?

To be eligible, you must have worked and earned a certain amount of wages in work covered by unemployment insurance in the last 15 to 18 months.

When should I file my benefit weekly claim?

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The current week is the week that just ended on Saturday. Weekly claims must be filed 8:00 a.m. Sunday through 5:30 p.m. Friday for the prior week only. This means individuals have six days to file the previous week’s claim. Weekly claims can be filed online using a mobile device or computer. Have this information available when filing your weekly claim: Social Security Number, PIN, total amount of gross wages (before deductions) earned during the week, and total amount of gross holiday pay, gross vacation and severance, if received. Delay in filing your weekly claim could result in denial of benefits.

How much benefit amount will I receive each week?

Your individual benefits are calculated by identifying the highest quarter earnings in your base period and by the number of dependents claimed (up to a maximum of four). You will receive a letter in the mail with your weekly benefit amount.

How many employer contacts do I need to make each week to be eligible for benefits?

You are required to make two job contacts between Sunday and Saturday of the week you are claiming benefits. The job contacts can be made in person, online, by mail or by fax. Calling employers does not count as a job contact. You may apply for the same position with the same employer once every six weeks.

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Exceptions: The work search requirement may be waived if you are temporarily unemployed and expect to be recalled by your former employer within a reasonable timeframe. In addition, the work search requirement is waived if you are approved for Department Approved Training (DAT).

What information do I need when I apply?

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You will need your Social Security Number; complete home mailing address, including ZIP code; telephone number; email address; check stubs or W-2 forms; complete mailing addresses of employers, including ZIP code and the city in which the business is physically located; your start and end dates with each employer, including month, day, and year; your reason for leaving each employers (lack of work, voluntary quit, discharge, leave of absence, still employed); employment authorization number and expiration date (if a non-citizen).

If you served in the military the past 18 months, you will need your DD-214 Member Copy 4 Form. If you worked for the federal government as a civilian employee in the last 18 months, you will need Standard Form 8 or Standard Form 50. Also, compile your total wages earned with the federal employer in the last 18 months and indicate how you were paid (hourly, weekly, monthly).

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